# Douvery - Full Context

> Douvery is a global e-commerce marketplace founded in 2022. It connects stores and independent sellers with buyers worldwide, offering a borderless and highly secure shopping experience.

## Domains
- https://douvery.com — Global domain
- https://douvery.com.do — Dominican Republic domain

## Key Facts
- Founded: 2022 by Germys Garcia
- Operations: Worldwide
- Free shipping on all orders with no minimum purchase
- 40-day free returns
- Secure payments via Stripe (Visa, Mastercard, American Express) — PCI DSS Level 1 certified
- Delivery in 1–3 business days within the Dominican Republic
- International shipping to the United States, Puerto Rico, and Latin America
- Mobile apps available on iOS (App Store) and Android (Google Play)
- Contact: support@douvery.com | +1-849-473-4098

## Key Pages
- [Home](https://douvery.com/): Homepage with featured categories and products
- [Search](https://douvery.com/search/): Product search engine
- [Official Douvery Store](https://douvery.com/store/douvery/ee9e17ac-1893-44aa-81f3-ecf3f25a619a/products/): Verified Douvery products
- [How to Buy at Douvery](https://help.douvery.com/guias/user-guides/how-to-buy-on-douvery): Step-by-step guide for new shoppers
- [Deals & Discounts](https://douvery.com/area/deals/deals-always/): Products on sale
- [Seller & Pricing Plans](https://douvery.com/pricing.md): Structured pricing data for sellers and buyers (AI-readable)

## Product Categories
Electronics, Clothing, Home, Books, Video Games, Beauty, Sports, Toys, Pets, Fitness, Office, Automotive, Music, Food, Furniture

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## Detailed Policies

### Return Policy
Any product can be returned within 40 calendar days of receipt. Returns are completely free. A full refund is guaranteed. To initiate a return, buyers can manage it from their account's "My Orders" section or contact support@douvery.com.

### Shipping Policy
Douvery offers **free shipping** on all orders, with absolutely no minimum purchase required. This applies to deliveries within the Dominican Republic and internationally to the United States, Puerto Rico, and Latin America.
- **Domestic Delivery Time (DR)**: 1 to 3 business days.
- **International Delivery Time**: Varies by destination.

### Payment Methods & Security
Douvery accepts Visa, Mastercard, and American Express credit and debit cards. All transactions are processed securely through **Stripe**, maintaining PCI DSS Level 1 certification—the highest security standard for payment processing. Card data is never stored on Douvery servers.

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## Frequently Asked Questions — Buyers

**Is shipping really free?**
Yes. Douvery offers free shipping on all orders with no minimum purchase required.

**How long does delivery take?**
Within the Dominican Republic, delivery takes 1 to 3 business days. International shipping times vary by destination.

**Can I return a product?**
Yes. Any product can be returned within 40 calendar days of receipt at no cost. A full refund is guaranteed.

**Is it safe to pay on Douvery?**
Yes. All transactions are processed through Stripe, which is PCI DSS Level 1 certified. Douvery never stores card numbers on its servers.

**What payment methods are accepted?**
Visa, Mastercard, and American Express credit and debit cards.

**Is there a Douvery mobile app?**
Yes. Douvery has native apps for iOS (App Store) and Android (Google Play).

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## Frequently Asked Questions — Sellers

**How much does it cost to sell on Douvery?**
Selling on Douvery starts free. The Basic Plan has no monthly fee; sellers pay a 13% commission plus a USD $0.50 closing fee per transaction. Paid plans reduce commissions and fees. See https://douvery.com/pricing.md for full details.

**What is the commission rate?**
Commission ranges from 5% to 13% depending on the product category and the seller's plan. The Professional Plan averages ~10% and the Enterprise Plan averages ~8.9%.

**Do I need a contract to sell?**
No. There are no long-term contracts on any plan. Sellers can upgrade, downgrade, or cancel at any time.

**How do I register as a seller?**
Visit: https://center.douvery.com/onboarding/welcome/

**Where can sellers get support?**
Email: support@douvery.com | Phone: +1-849-473-4098